About us

Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through additional stores, expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating its 30th anniversary the group has over the years built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street.

About the role

We're looking for a dynamic and detail-driven professional to lead our Business Operations, ensuring our stores and Central Support Office (CSO) run smoothly, safely, and in full compliance with Health & Safety and maintenance regulations.

In this pivotal role, you'll be the go-to communicator, keeping our stores informed and supported by managing enquiries with speed and precision. You'll also take the reins on budgeting, driving cost-effective strategies across retail and CSO. 

1 Year Maternity Cover 

Key Responsibilities:

• Oversee all retail and CSO operations, ensuring stores and offices are maintained to high standards and compliant with health & safety regulations.
• Manage budgets for Retail and The White Building, monitor departmental costs, and lead supplier tendering to ensure competitive rates.
• Handle all business communications via the Operations mailbox, ensuring timely, brand-appropriate messaging across departments.
• Plan and coordinate new store openings and seasonal showcases, working with internal teams and external contractors to meet critical deadlines.
• Maintain supplier relationships, ensure consumables meet sustainability standards (e.g., FSC), and stay updated on legislation.
• Lead CSO facilities management including utilities, refurbishments, seating plans, and reactive maintenance, ensuring brand alignment.
• Manage H&S, schedule training, and ensure all equipment and environments meet legal standards across stores and CSO.
• Manage and develop the Business Operations Coordinator, fostering growth and performance aligned with company values.
• Act as a key contact for Directors and Heads of Departments, supporting initiatives and building strong internal relationships.
• Oversee Microsoft Teams content for Retail, support engagement initiatives, and collaborate with L&D to enhance employee experience.

About you

• Background in retail essential
• Customer service experience desired
• Demonstrate an ability to lead, motivate, train, and develop a team through active management
• Strong communication skills both externally and at all levels in the Company, both written and verbal
• Good negotiation skills
• Expense control and budget awareness
• Competent in Microsoft Office & Outlook
• Enthusiastic, self-confident, and self-motivated
• Grasps detail and accuracy and are analytical to a high level
• Successfully able to handle multiple demands and competing priorities
• High standards, strong self-management

About the perks

• Blended working – spreading your time across our office and remote working

• Brand new sustainable office in bustling West London (near Westfield)

• Friendly and open culture with flat structures allowing plenty of opportunity for development.

• Company growth and opportunity; Dune is opening new stores and channels and evolving all the time

• Open-minded company, welcoming thoughts and ideas to be shared

• Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK.

• 60% employee discount on Dune products – what’s not to love!

• 25 days holiday (plus the bank holidays)

• Cycle2work

• Company pension scheme

• Life assurance for all team members

• We look after our people

• 3.00 p.m. finish every pay day Friday!

• Team socials and drinks – we like to have fun!

• Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance.

• Our own Wellbeing Allies – there to talk when you need them.

What happens next?

We will take a good look at your application and if we don’t feel we are right for you, we’ll make sure we let you know but sadly we are not able to give tailored feedback.

If we are excited to find out more about you, we will give you a call and arrange to talk.

A few things that might help:

• Research the brand, the role, your interviewer on LinkedIn; browse our website; and visit a store if you can

• Make sure you have plenty of examples to show off all your amazing skills and experience relevant to this role