About us

Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating over 30 years in the industry, the Dune group has  built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street.

About the role

We are looking for hands-on operations manager to own and lead US wholesale partner operations end-to-end, ensuring accurate, compliant, and scalable execution from sell-in through to invoice. This role is accountable for orderbook integrity, OTIF performance, EDI and vendor portal compliance, chargeback prevention, and revenue protection across the US wholesale business. Working closely with Sales, Finance, Logistics/DC, IT and the ROW Wholesale Operations Manager, you will drive operational excellence, simplify complex workflows, and support profitable growth within a highly regulated retail environment.

RESPONSIBILITIES:

• Own operational delivery for a portfolio of US wholesale partners, ensuring SLA and compliance adherence.

• Manage the full order‑to‑cash process, including PO accuracy, changes, cancellations and reallocations.

• Oversee EDI and vendor portal compliance, routing guides, labelling and required documentation for US retailers.

• Prevent and resolve chargebacks through accuracy, compliance, root‑cause analysis and partnership with Finance.

• Lead US go‑to‑market readiness: NuORDER setup, samples, imagery, calendars, pack compliance and ship windows.

• Partner cross‑functionally with Sales, Merchandising and Supply Chain to align operations with forecasts and trading.

• Identify and escalate operational, compliance and financial risks; drive resolution across teams.

• Deliver operational reporting (sales, stock, OTIF, compliance and chargebacks) and lead continuous improvement.
  

EXPERIENCE / SKILLS REQUIRED:

• Proven experience in US wholesale operations or US retailer compliance

• Strong working knowledge of EDI and vendor portals

• Hands-on order-to-cash experience in a wholesale environment

• Strong NuORDER or equivalent B2B platform capability

• Advanced Excel and operational reporting skills

• Excellent communication skills across time zones and stakeholders

Desired

• Experience with complex US routing guides and department store partners

• Exposure to ERP/WMS systems and BI tools

• Understanding of cross-border shipping, duties and lead-time risk

• Track record simplifying manual or legacy processes

About the perks

• Blended working – spreading your time across our office and remote working

• Sustainable office in bustling West London (near Westfield)

• Friendly and open culture with flat structures allowing plenty of opportunity for development.

• Company growth and opportunity; Dune is evolving all the time

• Open-minded company, welcoming thoughts and ideas to be shared

• Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK.

• 60% employee discount on Dune products – what’s not to love!

• 25 days holiday (plus the bank holidays)

• Cycle2work

• Company pension scheme

• Life assurance for all team members

• We look after our people

• 3.00 p.m. finish every pay day Friday!

• Team socials and drinks – we like to have fun!

• Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance.

• Our own Wellbeing Allies – there to talk when you need them.

What happens next?

We will take a good look at your application and if we don’t feel we are right for you, we’ll make sure we let you know but sadly we are not able to give tailored feedback.

If we are excited to find out more about you, we will give you a call and arrange to talk.

A few things that might help:

• Research the brand, the role, your interviewer on LinkedIn; browse our website; and visit a store if you can

• Make sure you have plenty of examples to show off all your amazing skills and experience relevant to this role